FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Orders and Payments
Can I change or cancel my order after it’s been placed?
Order cancellation is only possible while it is pending processing. Once the management process begins at the factory, cancellation is not permitted. You can start the cancellation process, which will be subject to approval.
Changes to an order can only be made by first canceling the existing order and placing a new one. POR VALIDAR CON PRINTFUL
What payment methods do you accept?
Any Visa, Mastercard or Amex debit or credit card is accepted, as well as PayPal.
Shipping and Delivery
What should I do if my order is delayed?
If the estimated delivery time for your order has passed, here's what you should do:
- Wait a little longer. Unfortunately, shipments can be delayed through no fault of our own. We know it's frustrating when shipments are delayed, but remember that our estimated delivery time is only an estimate, not a guarantee.
- Contact the carrier. You can contact the shipping service directly to get information about your shipment.
- Contact our customer service team. Let us know about your shipment delay and we'll review the latest delivery updates. We may ask you to wait a few more days until we receive your order. You can contact us via chat or by emailing support-es@printful.com.
If after completing all the steps mentioned above you still don't hear from your shipment, please fill out a problem report.
File your claim no later than 30 days after the estimated delivery date for packages lost in transit. We'll review the case and if the error was ours, we'll resend your order to you at no cost.
We may ask you for help before shipping, such as confirming that the delivery address is correct. You'll also need to check if your customer contacted their local post office to locate the lost order.
Remember that we can't resend an order if the tracking information indicates that it was delivered, but your customer says they didn't receive it. In this case, you'll be responsible for the costs associated with restocking the order.
You can check our return policy for up-to-date information on reshipments.
How long does shipping take?
Since the garment you are purchasing is printed on demand, shipping may take up to 7 business days from the time your order is placed. Delivery may take one or two days after shipping, depending on the destination location.
Where do you ship to?
We ship to all of the United States. We'll also be shipping to Mexico soon. Stay tuned.. VERIFICAR CON ALONSO
Returns and Refunds
How do I start a return?
- Step 1: Contact our Customer Support team at customersupport@spiritofthewild.com with your order number and reason for return.
- Step 2: We will provide you with a return authorization and instructions on where and how to ship the product.
- Step 3: Once we receive your return and verify its condition, we will process your refund.
What is your return policy?
Before returning any product, please contact us via our contact form or sending an email to customersupport@spiritofthewild.com, explaining the reasons why you wish to return it. If the claim proceeds, we will send you instructions on how to carry out the return.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful's facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to Printful's facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
We do not refund orders due to buyer's regret or for an exchange of the size specified in your order.
Product Information
How do I know what my size is?
Pensar en ver cómo colocar una tabla de equivalencias (talla numérica vs. SML XL o US vs. EU)
Do you offer product warranties?
All garments are carefully checked before shipping.
If the product you received has a manufacturing defect or does not match what you ordered (e.g. incorrect size, model or colour), it will be eligible for return and refund.
Returns do not apply for change of mind or in case the garment has been worn. We appreciate your understanding.
Account Information
I forgot my pasword. How can I reset it?
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Do I need to create an account to place an order?
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