FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Orders and Payments
Can I change or cancel my order after it’s been placed?
Can I change or cancel my order after it’s been placed?
Because we work with a print-on-demand model, all products are made especially for you once the order is placed. Therefore, cancellations are generally not accepted once the order has entered production.
- For Polo Shirts, cancellations are not possible under any circumstances, as they are processed immediately after ordering.
- For other items, cancellations may only be possible in rare cases and before the order enters production. This is subject to the discretion of our production partners.
If accepted, a full refund will be issued.
Please contact us as soon as possible at:
contact@spiritofthewild.store
What payment methods do you accept?
We currently accept secure payments via major Visa and Mastercard credit and debit cards, as well as payments through PayPal.
Shipping and Delivery
What should I do if my order is delayed?
If the estimated delivery time for your order has passed, here's what you should do:
- Wait a little longer. Unfortunately, shipments can be delayed through no fault of our own. We know it's frustrating when shipments are delayed, but remember that our estimated delivery time is only an estimate, not a guarantee.
- Contact the carrier. You can contact the shipping service directly to get information about your shipment.
- Contact our customer service team. Let us know about your shipment delay and we'll review the latest delivery updates. We may ask you to wait a few more days until we receive your order. You can contact us via chat or by emailing contact@spiritofthewild.store.
If after completing all the steps mentioned above you still don't hear from your shipment, please fill out a problem report.
File your claim no later than 15 days after the estimated delivery date for packages lost in transit. We'll review the case and if the error was ours, we'll resend your order to you at no cost.
We may ask you for help before shipping, such as confirming that the delivery address is correct. You'll also need to check if your customer contacted their local post office to locate the lost order.
Remember that we can't resend an order if the tracking information indicates that it was delivered, but your customer says they didn't receive it. In this case, you'll be responsible for the costs associated with restocking the order.
You can check our return policy for up-to-date information on reshipments.
How long does shipping take?
Since the garment you are purchasing is printed on demand, shipping may take up to 7 business days from the time your order is placed. Delivery may take one or two days after shipping, depending on the destination location.
Where do you ship to?
Shipping available to the U.S. and Mexico.
Product Information
Where can I find sizing information?
You can find a sizing guide on every product page. We recommend checking the measurements carefully, as sizing may slightly vary depending on the garment. The size guide can usually be found either in the product description or by clicking on the “Size Guide” link on the product page.Do you offer product warranties?
All garments are carefully checked before shipping.
If the product you received has a manufacturing defect or does not match what you ordered (e.g. incorrect size, model or colour), it will be eligible for return and refund.
Returns do not apply for change of mind or in case the garment has been worn. We appreciate your understanding.
Returns and Refunds
What is your return policy?
We do not accept returns due to buyer’s remorse, wrong size selection, or ordering mistakes.
However, we do offer replacements or refunds in the following cases:
- Printing errors
- Defective embroidery
- Incorrect size sent
To request a review, please contact us at:
contact@spiritofthewild.store
Include clear photos of the issue and your order number.
🔸 All product-related issues must be reported within 5 business days of receiving the order.
Once your request is reviewed, and if the claim is approved, we’ll proceed with a replacement or full refund, depending on the situation.
Account Information
I forgot my pasword. How can I reset it?
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Do I need to create an account to place an order?
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